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Help please!

I'm using Entourage (First mistake, using a Microsoft product when a perfectly good Apple alternative is available) and my internet service provider is Bellsouth (And number two mistake, their DSL is buggy and slow in my neighborhood - but cheap).

I'm getting an error message from Entourage when I try to send mail to certain people. These people don't seem to have anything in common: service provider included. The error says "mail recipients weren't recognized" or "server does not allow" me to send mail to these recipients.


Anybody know what gives and how to fix it?

I know this isn't a technical support blog but, it's Saturday, Bellsouth puts me on hold for ages and Bill Gates isn't answering his phone. What options do I have but to turn to the wise sages here at shlog.com.


Blogger mmmritzcrackers said...

Use webmail. Or make sure their address are absolutly correct and have no capital letters or spaces.

Otherwise it's a server thing and it might take a fewe hours to a day, or never... Oh, write a letter to teh service provider. Letters move faster than anything, they say " I took time to Bitc@h about your crappy service, you do as I say and help me or so help me God I will run your name all over the blogosphere" AND not pay ...

Blogger Allen Garcie said...

Hi Shaun,

Like "ritz" said, this sounds like a server problem based on the errors you are getting. Your specific email address is being blocked for some reason. A lot of times this has to do with whatever security settings might exist on the server you are sending an email to. Here are a few options for you:

1. Make sure the emails are completely correct (like ritz said). I know this sounds trivial, but it happens all the time.

2. If you can, contact the email recipients and ask to be placed on their "Safe Sender" list (the name of this "list" is different for every service).

3. Contact your service provider and the service provider of the recipients to see if there is a problem. Honestly, it doesn't sound like a problem with your service though since you are able to send emails to other people.

Hopefully, checking out either of these options will help you. When it comes to technology, there is a whole host of things that could be wrong. Anyway, hope this helps.

BTW, my wife and I saw you "in concert" when you came to Marshall, Texas. The reason why "in concert" is in quotes is because we didn't see it as a normal "concert." Your songs are very introspective and it was more of a worship experience than anything. We both thought this was awesome! Anyway, we had a great time and look forward to seeing you again.

Thanks, Allen

Blogger benstewart said...

I usually start by putting key phrases of the error message (basically everything that is not specific to your account) in quotes and searching that whole phrase via google.

If your email address has for some reason been blacklisted by a Spam Blacklisting Service you may need to contact them and prove that you are not a spammer (that happened to us once).

Otherwise it could be (as mentioned above) an outgoing mail server (SMTP) issue.

Is there any way for you to isolate this issue? Can you send mail to these addresses via webmail (does bellsouth offer webmail)? Can you use another email client to send them mail? Can you use another email address to send them mail (like a Gmail account)?

Just thoughts. Good luck!


Anonymous Tim W. said...

Hi Shaun,

What has (almost) always helped me troubleshoot error messages is to 'Google' the specific error message. You should put part of the message string in quotation marks along with the relevant application name. Here is an example:

"recipient was not recognized" entourage

"error 506" "message failure" entourage

You may be pleasantly surprised at the help you receive in taking this route. Remember that Google limits you to 10 keywords.

If you want to, please post the exact error message you have in your e-mail and I and other readers may be able to pinpoint the trouble more precisely.


Blogger Shaun Groves said...

"The server did not recognize the recipients or the server refuses to allow you to send mail."

Blogger Shaun Groves said...

AHA!!! Figured it out.

In my outbox I didn't notice I had three e-mails sitting there that have been sitting there for a few months...apparently. (This is in my business account I don't check daily so I'm not real observant I guess...) Anyway, the problem with sending the new e-mails was the old e-mails. THe old e-mails were bulk e-mails going to fifty people each. On the list of recipients for each of those old e-mails were three people with a @bellsouth.net address. My provider, bellsouth, was verifying all the bellsouth addresses and these three weren't valid. So it blocked everyone else the e-mails were going to from getting them, blocked me from sending any new e-mail as long as the old e-mails were in my outbox and pretty much wasted my time.

I appreciate bellsouth verifying it's own addresses for me, but how about a clearer error message guys? I figured this out only by trial and error: removing all the yahoo people, then the gmail people, then the sbc people and on and on until...

Thanks for all the advice though. Learned a lot.


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