E-MAIL HELP NEEDED
Help please!
I'm using Entourage (First mistake, using a Microsoft product when a perfectly good Apple alternative is available) and my internet service provider is Bellsouth (And number two mistake, their DSL is buggy and slow in my neighborhood - but cheap).
I'm getting an error message from Entourage when I try to send mail to certain people. These people don't seem to have anything in common: service provider included. The error says "mail recipients weren't recognized" or "server does not allow" me to send mail to these recipients.
Huh?
Anybody know what gives and how to fix it?
I know this isn't a technical support blog but, it's Saturday, Bellsouth puts me on hold for ages and Bill Gates isn't answering his phone. What options do I have but to turn to the wise sages here at shlog.com.
I'm using Entourage (First mistake, using a Microsoft product when a perfectly good Apple alternative is available) and my internet service provider is Bellsouth (And number two mistake, their DSL is buggy and slow in my neighborhood - but cheap).
I'm getting an error message from Entourage when I try to send mail to certain people. These people don't seem to have anything in common: service provider included. The error says "mail recipients weren't recognized" or "server does not allow" me to send mail to these recipients.
Huh?
Anybody know what gives and how to fix it?
I know this isn't a technical support blog but, it's Saturday, Bellsouth puts me on hold for ages and Bill Gates isn't answering his phone. What options do I have but to turn to the wise sages here at shlog.com.
posted by Shaun Groves @ 9/23/2006
4 comments
4 Comments:
Use webmail. Or make sure their address are absolutly correct and have no capital letters or spaces.
Otherwise it's a server thing and it might take a fewe hours to a day, or never... Oh, write a letter to teh service provider. Letters move faster than anything, they say " I took time to Bitc@h about your crappy service, you do as I say and help me or so help me God I will run your name all over the blogosphere" AND not pay ...
Hi Shaun,
What has (almost) always helped me troubleshoot error messages is to 'Google' the specific error message. You should put part of the message string in quotation marks along with the relevant application name. Here is an example:
"recipient was not recognized" entourage
"error 506" "message failure" entourage
You may be pleasantly surprised at the help you receive in taking this route. Remember that Google limits you to 10 keywords.
If you want to, please post the exact error message you have in your e-mail and I and other readers may be able to pinpoint the trouble more precisely.
Thanks,
Tim
"The server did not recognize the recipients or the server refuses to allow you to send mail."
AHA!!! Figured it out.
In my outbox I didn't notice I had three e-mails sitting there that have been sitting there for a few months...apparently. (This is in my business account I don't check daily so I'm not real observant I guess...) Anyway, the problem with sending the new e-mails was the old e-mails. THe old e-mails were bulk e-mails going to fifty people each. On the list of recipients for each of those old e-mails were three people with a @bellsouth.net address. My provider, bellsouth, was verifying all the bellsouth addresses and these three weren't valid. So it blocked everyone else the e-mails were going to from getting them, blocked me from sending any new e-mail as long as the old e-mails were in my outbox and pretty much wasted my time.
I appreciate bellsouth verifying it's own addresses for me, but how about a clearer error message guys? I figured this out only by trial and error: removing all the yahoo people, then the gmail people, then the sbc people and on and on until...
Thanks for all the advice though. Learned a lot.
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